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Kind Words from Our Happy Customers


Prompt Attention and great Service

August 2021 - Newmarket

“Linda and I are very happy with Golden Plug's products, service and installation. We had a problem with the new air conditioner we bought. We received prompt attention, replacement + reinstallation. We would especially like to thank Peter and Matt (on-site installer) for their kindness, professionalism, honesty.

– Michael and Linda


 Air conditioner Install Inspection

July 2021 - Newmarket

“Hello, Peter & Matt -
I just wanted to thank you and Matthew for your service.. Today our building conducted an inspection of air conditioner installations. There were approximately 30 apartments with window air conditioners. Mine was the only one they passed as secure... I'm so grateful for your services. I was in Touch with you earlier this year unfortunately I'm now looking after my 90 year old mum. But I will be contacting you likely in Aug or Sept regarding a new air conditioner for my living room.”

– Carole


 2nd 14K BTU AC

June 2021 - Newmarket

“Hello, Peter & Matt -
Just a note to express my gratitude for finding me a 2nd large AC - What a difference!
Today & for the foreseeable future, we'll have to endure very hot, humid weather - Your AC units allows me to keep cool & heathy.
Thank you so much for all your hard work. Best wishes,.”

–  Lynn


Working Better Than Ever Expected

May 2021 - Toronto

“Just wanted to email about the new AC. This AC is working better than I ever expected. The air keeps a consistent cool temp based on what I choose. So far I have used fan mode the most since overnight is cool and as you know we had some cold days not long ago. When I use the fan mode the difference is still night and day compared to my old one. The air itself feels cleaner if that makes any sense. The old one I felt the air but it had a different feel to it, just felt like it was being pushed through an old rusted cage. Overall this AC did cost more but well worth the cost and just amazing. It really made a huge difference and helps daily in and out. Thank you again for all your help and patience since I know we did go back and forth on what models etc. If ever anyone needs a new AC I would still recommend you easily. So thank you again and all the best with summer.”

–  Mathieu



May 2021 - Toronto

“Thanks for everything, Peter. You guys are amazing.”

–  Jordi


Highly Appreciated

July 2020 - Toronto

“Your crew have been and gone! The tenant is ecstatic!! I really appreciated that you kept us up to date. Thank you very much.”

– Richard


Prompt Response

July 2020 - Toronto

“Thank you so much for the prompt response to my request for air conditioner installation. My 92 year old mom is definitely breathing and sleeping a lot more comfortably now. It has been very difficult for her and me since I have been unable to visit her for so long, please pass my heartfelt thanks on to the guys who installed it for her.”

– Lena


Highly Recommended

July 2020 - Toronto

“The BEST experience I’ve had in many many years! Your technician was terrific! Thank you very much. Sorry I’m such a “worry wort” but it comes with age, I’m 74. Anyone looking for help with air conditioning of any kind (home or apt) will get a big recommendation from me to call Peter at Golden Plug Air.”

– Mary


Efficient and Transparent Services

June 2020 - Toronto

“I just want to say that your guy this afternoon did a great job installing the three air conditioners at my apartment. He was very efficient and was transparent as to what he was doing when installing them. It made the whole process very seamless and was able to provide different alternatives when sealing the gaps of the window. He ensured that our windows can open and close during the winter time which was very thoughtful of him. Overall, it was a great service.”

– Christopher


Personal and Thoughtful

June 2020 - Toronto

“Firstly, I want to say a sincere “thank you” for your service. My window unit was installed on Monday and the gentleman who installed the unit was amazing! He did such a great job and was very personal and thoughtful.”

– Katherina


Courteous and Professional

June 2020 - Toronto

“I want to compliment your team. They were efficient, courteous and professional. Their good humour brightened the day.”

– Maclin


Awesome Service

May 2020 - Toronto

“AC’s installed perfectly and professionally. We are very pleased with the awesome service. I advised our Building Manager of our case any other tenants need your service.”

– Darell, P.ENG


Prompt Service

May 2020 - Toronto

“Thank you so much for your prompt service yesterday. Your serviceman was great. He removed my old air conditioner which was so helpful. Installation of the new air conditioner was really efficient and so quick. My new air conditioner is wonderful. I really appreciate you and your staffs’ help.”

– Carole


Friendly and Professional

May 2020

“Your installer came over today and installed both window air conditioners. He was very friendly and professional – great service!!!”

– Amanda


Quick and Polite

July 2019 - Toronto

“I just wanted to hank you for the great service—first answering all my questions and then sending your guys to install the a/c last Friday. They were great—friendly, polite, quick and clean. I have already recommended you to a friend.”

– Debbie


Great Service

August 2018 - Toronto

“Thanks for the GREAT SERVICE and HELP in my NEW AC PURCHASE! DANIEL came to install my new unit early and worked very hard to get old ancient relic out and the NEW GEM installed PERFECTLY! He is a very Professional nice Courteous Guy and just an Amazing AC TECH! Your Company is fortunate to have him as an ASSET!


– Ron


Absolutely Professional!

August 2017 – Aurora

“Peter (the boss) was very knowledgeable and helpful on the phone; his two workers who came gained my immediate respect for their professionalism."

– Catriel

Air Conditioner Installation And Servicing

August 2017 – Markham

“The service is excellent, from first contact with the front office to the technicians completing the job."

– Beth A.

AC Installation

April 2017 – Toronto

“Great crew, personable, punctual, organized."

– Satisfied customer.

Air Conditioner Rental

April 2017 – Aurora
“My father-in-law moved into an older apartment building with no central air. He is disabled and has limited mobility. We contacted Golden Plug as an alternative option to buying. The overall experience was excellent. The installation was scheduled and on time, respectful, and clean. What a great service for seniors and students renting. I would recommend the Golden Plug!” 

– Sue.

Excellent Service & Responsive Personnel

April 2017 – Whitby

“Great company to deal with. Excellent service, knowledgeable and responsive personnel. All work was completed in a professional manner and on time. I would highly recommend this company. Peter and Mathew were great to deal with.” 

– Satisfied Customer.

Air Conditioner Rental – Senior’s Residence

April 2017 – Toronto
“We rented an air conditioner for my mother, who is in a senior's residence. We were very pleased with the prompt service, and the speed it was installed. Also, the technician was very courteous, and made sure we knew how to operate the air conditioner, before he left. We would have no problem recommending this company to others.” 

– Satisfied Customer.

AC Installation and Certification

May 15, 2013 – Scarborough
“I used Golden in 2012 to certify an installation of a 5,000 BTU window-mounted AC unit in an apartment building. I will be using them to install the same AC again in a new window type (building upgraded their windows) this year. I will also be using them to tune up a 15,000 BTU balcony-mounted AC unit. They have a very professional staff who showed up in their predicted time range and provided the documents I needed to prove that the 5K AC unit wasn’t going to fall out. I wasn’t told in advance about a gas surcharge that showed up on the invoice, but considering the distance from their office to my building, it wasn’t excessive. They also work Saturdays (book in advance) which is really helpful.” 

– Diana.

Through-the-Wall Air Conditioner

April 27, 2012 – Toronto
“My mother lives in a seniors building, and I wanted to make sure she would be comfortable in her apartment when the summer season turns hot and steamy. Golden Plug specializes in through-the-wall units, so I called them and spoke to Nancy, and based on the size of the opening in the wall and the square footage of my mom’s apartment, she gave me a few options to consider. I chose the Friedrich Wall Master unit (10,000 BTU) since it would be a perfect fit. In order to confirm that the AC unit in question would fit correctly, Peter Bird from Golden Plug came by to look at her setup and take measurements. All that time, I mentioned to Peter that my mother was concerned her white carpet would get soiled. Peter assured me that they would wear booties over their street shoes and put down blankets to protect the carpet. On the day of the installation, my mother and I were both pleased with the installation. Peter and Matthew did not leave until the AC unit was perfectly placed and an annoying ticking sound (a stray plastic thread) was remedied. From the first call to the final installation, Nancy, Peter and Matthew provided helpful, courteous and overall professional service. Also, since they are an authorized Friedrich dealer, they can service and repair my mother’s AC unit with no problem. I would have no hesitation in recommending this firm.” 

– Satisfied Customer.

Give us a call today to request an estimate for your space.

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